Return and Refund Policy

At Klay Blanc, we value your satisfaction and aim to provide high-quality products. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

1. Returns

We accept returns under the following conditions:

• Items must be unused, unworn, unwashed, and in the same condition as received

• Products must be returned in their original packaging, including tags and labels

• Return requests must be made within 7 days of receiving your order

To request a return, please contact our customer support with your order number and reason for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items on sale or clearance

• Gift cards

• Items showing signs of use, damage, or alteration after delivery

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method

• Refunds may take 5–10 business days to appear, depending on your bank or payment provider

• Original shipping costs are non-refundable

4. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with photos of the issue.

5. Return Shipping

• Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect

• Shipping costs are non-refundable

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.

7. Contact Us ( contact@klayblanc.com )

For any questions regarding returns or refunds, please contact our customer support team.