Shipping Policy

At Klay Blanc, we are committed to delivering your order safely and efficiently. Please review our Shipping Policy below.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed. In such cases, customers will be notified by email.

2. Shipping Methods and Delivery Time

Delivery times vary depending on the destination and shipping method selected at checkout.

Estimated delivery times are provided for reference only and may vary due to factors beyond our control, such as carrier delays, customs processing, or local postal services.

3. Shipping Rates

Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method. All shipping costs are displayed before finalizing your purchase.

4. International Shipping

Klay Blanc offers international shipping. Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking updates may take up to 48 hours to appear.

6. Incorrect or Incomplete Address

Please ensure that your shipping address is correct at checkout. Klay Blanc is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete addresses provided by the customer.

7. Lost, Stolen, or Delayed Packages

Klay Blanc is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. For delayed shipments, we recommend contacting the carrier directly using your tracking information.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged package and product so we can assist you.

9. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect once posted on our website.

10. Contact Us ( contact@klayblanc.com )

For any shipping-related questions, please contact our customer support team through the channels available on our website.